QUESTIONS / ANSWERS
You can return your items to us within 15 days. The period begins from the date of delivery of your order. To return items, simply choose one of the following return options: Return by postal voice 1) Detach the Return Form and enter the code which best corresponds to the reason for your return. 2) Place it or the items you want to return with the return form in the original "bag / box" of your order. Note that the return form must always be attached to the goods to be exchanged or to have a credit. if it is not the case no credit where exchange will be carried out. 3) Stick the pre-printed self-adhesive address label on your package. 4) The package can be dropped off at any post. If you received your order in two separate packages and need to make a return, you can make one return and put them in one box. We will send you an e-mail confirming receipt of your package in our warehouse. Note that if we find an abusive return, or other we reserve the right to refuse the credit or exchange.
Returns are borne by the customer. The company Mosean, asks to fill in the return form as well as to justify the causes of the return for this care.
Returns are by post. If you wish to return items paid exclusively with Mosean gift cards, a gift e-card will be issued with the corresponding balance. You will receive your new Mosean gift card by e-mail. If you have used several payment methods, the refund will be made on this new gift card.
If you used a gift card and a credit card, the amount of the refund will be credited to a gift card.
If you ordered 400€ items and paid 200€ with a gift card and 200€ with a credit card, but return for 300€ items, you will be reimbursed for 400€ on a new gift card.
We will send you an e-mail confirming your return upon receipt of your package in our warehouses.
No unfortunately, you cannot return swimsuits and underwear, even if 'They have not been worn and are in their original condition.
Before any purchase, please check the desired sizes and colors
The address is on the slip that accompanies your purchase.
You have the right to withdraw from this contract within 14 days of doing so. The withdrawal period begins on the day of dispatch of your order. To exercise your right of withdrawal, the easiest way is to complete the return form attached here and return the items to us using the return slip, delivery and return costs will be at your expense. However, to respect the withdrawal periods, you must send your parcel before the end of the withdrawal period. You are solely responsible for the loss of value of the articles following a use other than that necessary to establish the nature, characteristics and functioning of the articles.